Desk phones
Proper handsets on the desk for the people who live on the phone, with the buttons they expect.
Unified Comms & Telco
VoIP Phone Systems
Every call is revenue at the end of the line, and a missed one is an enquiry that rings a competitor instead. VoIP puts one phone system across every desk and every office, so that stops happening, and it turns an unpredictable line rental bill into a per-seat cost you can plan around.
Per seatlicensing, so you pay for the people who need a phone
One systemacross every office, desk and mobile
30 mincritical issue response, SLA backed
What this protects
The revenue at the end of the phone
A phone system is not overhead. It is the front door every enquiry comes through, and it costs money the moment it is engaged or dead.
Every call answered
Calls follow the person rather than the desk, so an enquiry reaches someone who can help instead of ringing out.
Missed revenue you can see
Reporting shows who rang, how long it rang and who answered, which is where the quietly lost enquiries turn up.
Continuity, not a dead line
If the office internet or power fails, calls go to mobiles or another site rather than going silent.
What actually changes when you move to VoIP
A traditional phone system is a box in a cupboard connected to copper lines, and a line rental bill that arrives without warning. VoIP removes the box. Calls travel over your internet connection as data, and the "system" is software that runs wherever you need it to.
Practically that means a new starter gets a working extension in minutes rather than a supplier visit. A remote worker sits on the same system as the office without a separate mobile contract taped on. The number that rings your desk can also ring your laptop and your mobile, in whatever order you choose.
How your team ends up using it
Softphones
A call app on the laptop for everyone else, so a headset and a decent connection is the whole requirement.
Mobile apps
Your business number on a personal or company mobile, so calls follow the person rather than the desk.
One network
Every site on the same dial plan. Dial three digits and reach a colleague in another county.
Call reporting
Who called, when, how long it rang, who answered. Useful for any team that measures itself on service.
Continuity
If the office internet or power fails, calls can route elsewhere instead of going dead.
Before you switch, sort these out
- Number portability: your existing numbers can almost always move, but the request takes time and needs the old supplier to cooperate
- Any line carrying an alarm, lift phone, fax or card terminal: check what else shares each phone line before you cancel it
- Call recording consent: if you record calls you need a lawful basis and a way of telling the people on the other end
- Broadband quality: voice rides on your connection, so latency and packet loss matter more than raw speed
- Who needs a handset versus a softphone, because licensing is usually priced per seat
Questions we get asked about VoIP Phone Systems
Yes, in almost every case. Number porting moves your numbers to the new provider, though it can take a couple of weeks and depends on the old supplier releasing them cleanly. We arrange the request and tell you what to expect on cutover day.
Calls need a working connection, so a total internet failure does stop calls reaching the building. What we do is route calls to mobiles or another site automatically, so you are not simply unreachable. A backup connection removes most of the remaining risk.
Not necessarily. Many handsets work with a hosted system, and we will tell you which of yours are worth keeping rather than sell you a full set of new ones.
Old analogue and ISDN lines are being retired, so anything sitting on one needs a plan. Card terminals usually have a network or 4G option, and fax almost always has a digital alternative. We will go through what you actually rely on.
Per user, per month, typically. We quote for the seats you need and the features you want, so you can see what each extra costs before you commit.
Not sure whether you need voip phone systems?
Book a free 60-minute health check. We will tell you what you actually need, including when the answer is nothing.