The line
Business broadband, a lease line or 4G/5G, procured and managed by us across one or more sites.
Internet Access
Managed Internet Access
When the internet stops, the business stops: nobody invoicing, nobody taking payments, your team stood about waiting. We own the whole chain, the line, the router and the firewall, so there is one place to ring and one party accountable for getting you back up.
What this protects
One party accountable when the line drops
An outage costs you the hours your team cannot work and the enquiries nobody answers. One provider means one call, and someone whose job it is to fix it.
The hours an outage costs
Every hour offline is invoicing, quoting and customer calls that do not happen. On a trading day that is money straight off the top.
Nobody to chase
You ring us and we own it, including the conversation with the carrier, so you are not passed between a broadband provider and an IT company.
Degradation caught early
We watch latency and packet loss continuously, so a line that is quietly getting worse is fixed before it stops working altogether.
One throat to choke
Buying a line is the easy part. The difficulty starts when it stops working and the broadband provider blames the router, the router vendor blames the line, and you spend an afternoon on hold to both.
Managed internet access closes that gap. We own the connection, the router and the firewall together, so there is one place to ring and one party accountable for fixing it. When a fault is genuinely with Openreach, we raise it and chase it rather than handing you a phone number.
You also get it set up properly at the start: sensible firewall rules, a separate guest network, remote access that is secure rather than merely convenient, and monitoring that tells us the connection has degraded before your staff start complaining.
What is included
Firewall and routing
A configured firewall with content filtering, VPN access and sensible rules, not whatever the box shipped with.
Monitoring
Latency, packet loss, jitter and availability watched continuously, rather than a red light that only says up or down.
Fault management
We raise faults with the carrier, chase them and keep you updated, so you never speak to Openreach directly.
Changes
New office, extra sites, more bandwidth or new firewall rules all run through us rather than a support queue.
Documentation
Circuit references, static IP ranges, firewall rules and contact details recorded, so nothing depends on one person remembering.
Good fit if you are
- An office where an internet outage stops everyone from working
- Tired of being passed between a broadband provider and an IT company when something breaks
- Opening a new site and wanting the connection ordered, installed and configured in one step
- Needing static IPs, port forwarding or VPN access set up correctly the first time
- Wanting to know when the line degrades, not merely when it drops
Questions we get asked about Managed Internet Access
In most cases yes, we can take over an existing circuit, provided the contract allows it. Where there is time left on a term, we will tell you the position honestly before you switch anything.
We supply and configure business-grade routers and firewalls, and you own the hardware. If your existing kit is suitable, we will use it.
We monitor the connection, so often we know before you do. We confirm the fault, raise it with the carrier and keep working it until service is restored, giving you updates as we go.
Yes. We manage connectivity across sites and can link them privately with site-to-site VPN, or design SD-WAN where a single managed approach makes more sense.
Monitoring is part of the managed service rather than an add-on, because a connection nobody is watching is only half managed.
Not sure whether you need managed internet access?
Book a free 60-minute health check. We will tell you what you actually need, including when the answer is nothing.