Installs and upgrades
New versions tested on a copy first, then rolled out in a quiet window with a rollback path ready.
IT Projects
Business Software & CRM Support
When your main application stops, the business stops with it, and the vendor support line is often no help at all. We keep it running, updated, backed up and talking to everything else, and we can usually tell you within minutes whose problem a fault actually is.
What this protects
The application the business cannot run without
Every business has one system it cannot do without. When it stops, work stops with it, and that is measured in lost hours, not tickets.
Hours back when it stops
We work out within minutes whether the fault is the application, the server, the network or the data, so the right person fixes it.
Staff who can get on
A helpline for day-to-day questions and short training when an update moves everything around.
No retyping between systems
Quotes, invoices and contacts move between CRM, accounting and email without somebody copying them by hand.
When the application stops, the business stops
Every business has one application it cannot do without. When it stops, work stops with it, and the vendor support line asks you to reinstall something and call back in two days.
We sit in the middle. We know how the software is deployed, we are used to its common failures, and we can usually tell within minutes whether a problem is the application, the server, the network or the data. That one answer decides who actually fixes it.
What we look after
Backend and database
The databases and services the application relies on, monitored and backed up alongside it.
User support and training
A helpline for day-to-day questions, plus short sessions when a new version moves everything around.
Integration with other systems
Quotes, invoices and contacts moving between your CRM, accounting and email without somebody retyping them.
Access and permissions
Right people, right access, with joiners and leavers handled so old accounts do not linger for years.
Licensing and vendor liaison
We deal with the vendor on your behalf and keep the licence paperwork in order.
The calls we get most often
- The accounts package will not launch on one machine, and the database service has silently stopped
- A CRM update moved every button, and the team is working from muscle memory that no longer exists
- A report has stopped matching the numbers after someone changed a currency setting
- An integration is sending duplicate invoices because two systems both think they own the invoice number
- A licence expired mid-month and locked out half the users
- Data entry errors are being blamed on the software when the real problem is two staff editing the same record
Why we usually fix it faster
We document how your applications are built, who has access and how they connect, so nobody starts a support call by asking you what version you are on.
That record means a familiar problem is recognised quickly, and an unfamiliar one is escalated to the vendor with a clear description rather than a shrug.
What we need from you
- Your vendor and licence details
- A note of any recent configuration changes
- The names of the people who use each system day to day
- A test window for upgrades
Questions we get asked about Business Software & CRM Support
In most cases yes, as long as we can reach the vendor and see how the application is deployed. If it is genuinely niche, we will say so before taking it on.
Yes. Short, focused sessions rather than a day-long course. People remember what they use that afternoon, not everything in a slide deck.
That is often where we are most useful. We can establish whether the fault is the app, the server or the network, and give the vendor something concrete to act on.
Not if they are planned. We test on a copy of your data first, and the live upgrade happens in a window with a rollback ready.
We can source and licence it, but we are not tied to any vendor. If you already have a package you like, we support that instead.
Not sure whether you need business software & crm support?
Book a free 60-minute health check. We will tell you what you actually need, including when the answer is nothing.