Business-first Proactive IT support across the United Kingdom
Managed IT support that fixes problems before you know they exist.
Proactive by name, proactive by nature, yes, we know, but we did get there first. We monitor, patch and prevent around the clock so the systems your business runs on keep running, with SLA backed response times and, refreshingly, no surprise bills.
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Managed IT Support, Cybersecurity and Telecoms
IT services and support, tailored to your business
The business case
What a bad IT week actually costs you
Most IT conversations start with technology. Ours usually start with the number, because that is what decides which problems are worth solving. When systems go down, four things tend to end up on the bill, and only one of them is the invoice from us.
Revenue you never get back
Every hour your team cannot take orders, quote, invoice or deliver is trading time lost for good. It does not return the following week, and nobody refunds you for it.
Reputation, built slowly
Clients forgive a slow reply. They remember being let down during the week that mattered to them. Trust takes years to earn and considerably less to lose.
The investment you have already made
Years of client records, quotes, accounts and correspondence. Rebuilding that is not a figure you can put on a quote, and it is rarely as complete the second time.
Your team's patience
When systems fail, good people spend their days apologising to customers instead of serving them. That shows up in morale, and eventually in who decides to leave.
The Proactive Difference
Proactive support is not a slogan, it is how the work is scheduled
It shows up in five places more than any other. Here is what each one is actually protecting.
Growth
Hiring another ten people next year? Your systems should already be able to take them without a rebuild. IT ought to be the one thing that does not fall over when business picks up.
Compliance
Compliance built in from the start means tender questions, insurance forms and audits come back with evidence rather than apologies. It also means the director who signs them can sleep.
Security
We watch for threats round the clock, turning away the digital equivalent of somebody rattling your door handles at 3am. You will rarely hear about it, which is rather the point.
Maintenance
Patches and updates go out quietly, in windows agreed with you, rather than as a surprise restart during a presentation to your largest client.
Innovation
When something genuinely better comes along, we bring it to you with a cost and a reason attached. If it will not pay for itself, we will tell you that as well.
Why choose Proactive IT Experts
Why businesses choose Proactive for IT support
Same journey, one goal. We have never liked the word supplier. It sounds like we deliver stationery. Our Partners' goals become our goals, so we work as one team rather than two companies passing tickets back and forth over a fence.
We fix it before it breaks
Round the clock monitoring means most problems are dealt with before anyone notices. Your team stays productive, your clients are unaffected, and we get to feel quietly pleased about it.
Faster resolution times
Direct, real time access to our engineers means issues are picked up and sorted faster. No queues, no working up through three layers of helpdesk, just a straight line to the person who can fix it.
No call queues, no waiting
You get two named engineers and an account manager who know your setup, plus a consultant if you are one of our VIP Partners. Nobody has to re-explain the problem to a stranger each time.
We will teach you, as well as fix it
If it is a how-do-I rather than a fault, you get a quick guide, a knowledge base link or a referral to a training Partner, plus a quarterly live webinar open to all Partners.
About Us
Your IT support company, built for business, by business people
Proactive IT Experts is part of Proactive Technology Group, headquartered in County Durham, alongside our sister businesses Proactive Telecom and Proactive PSA. We did think about calling ourselves Reactive IT, then remembered that is basically every other provider already. We would rather catch the problem before it costs you a Monday morning.
That idea comes straight from our founder and managing director, Laurie Guthrie, and it has stuck with us as we have grown into offices right across the UK. The four things below are not laminated and stuck to a wall somewhere. They are what actually happens when you ring us.
No Call Queue
A named technical contact and account manager for every Partner, reached directly. No hand-offs, no hold music, no chatbot pretending to care, just a real person who already knows your setup.
Compliance by Default
Security and compliance are built in from the start, not bolted on afterwards like an afterthought wearing a hi-vis vest. It is the difference between passing an audit and having to explain why you did not.
Accountability
Plain English explanations with no jargon tax. Invoices with no surprises hiding in the small print. And if you are ever unhappy, a direct line to your account manager or, if it comes to it, our managing director.
Shared Success
Your goals become our goals. We would rather celebrate your wins than brag about our response times, though we will still mention those now and then.
Tech Tip Tuesdays
Straight talking IT advice, every week
Practical, jargon free guidance on security, backups and getting more out of the tools you already pay for. Written for the person who has to make the decision, not the person who has to implement it.
Our Trusted Partners & Vendors
Latest Project
Sandy Court: where a landline is a lifeline and the network is the beating heart
Sandy Court is a complex care facility where it is not enough for the network to be up. It has to be good enough that an emergency call comes through clearly, wherever in the building it is made from. We designed and installed a fully redundant network from the ground up, with a wireless phone system, a video intercom in the lift, and failover at every level that matters.
For a care provider the stakes are not commercial in the ordinary sense. A dropped call means a resident waits, a family worries, and an inspection asks harder questions. The brief was continuity, and continuity is what got built.
What we built
- Redundant switching and routing, so no single point of failure exists
- Redundant power on separate circuit breakers, so one fault cannot take the whole network down
- Wi-Fi 7 access points across the building, each with redundant uplinks
- Wireless phone system built for staff who are constantly moving
- Call quality monitored, not simply connectivity, so an emergency call comes through clear
- A nurse call system running on the same resilient network
- Video IP intercom in the lift, so staff can get visual assistance immediately
- Internet failover, so a single line going down does not take the site offline
- Segregated guest, staff and nurse call networks
- Monitoring that extends to non-managed devices as well as our own equipment
A dropped call here is never merely an inconvenience. That single fact shaped every decision we made on this build.
Our Locations
IT support services across the United Kingdom
Nine staffed offices, one team and one standard of support. Find the branch nearest to you, or search by town or postcode.
FAQs
IT support questions we get asked a lot
Straight answers about contracts, response times and what it is actually like working with us, whether you are ready to switch or just weighing up the options.
Do we need to sign a long contract to work with you?
No. Most of our Partners are on a rolling monthly agreement, no multi-year small print, no hostage situations. We would rather win your business every month than lock you in and hope you do not notice.
What happens if something breaks outside office hours?
Critical issues are covered round the clock. Your server does not know what time it is, so neither do we.
How quickly will someone actually respond?
Thirty minutes for critical issues, guaranteed by SLA rather than aspiration. And you will be talking to the engineer actually fixing it, not working your way up a phone menu.
Do we need to replace our existing IT setup to switch to you?
Usually not. We start with a free health check to see what you already have, then work with it. If something genuinely does need replacing, we will explain why in plain English before we touch anything.
Will switching to you disrupt our business while we onboard?
Ideally you should not notice much at all. We plan onboarding around your business rather than our diary, so the handover happens quietly in the background while everyone else carries on. Nothing goes live until you are happy.
We are not very technical. Will that be a problem?
Not at all. Most of our Partners could not tell you what a server rack looks like. Our job is to translate the jargon into plain English so you know what you are paying for.
Can you support a business with more than one office or remote staff?
Yes. Whether you are spread across three offices or half your team works from the kitchen table, support works the same way. We have nine offices of our own, so we know the drill.
How do we know our backups actually work?
You will be told, rather than having to ask. We run backups on a schedule, test restores and report the result back to you. Most businesses only discover their backups were incomplete at the moment they need them, which is the worst possible time to find out.
How do we justify the cost to the board?
By comparing it with the alternative. An unplanned outage costs trading time, staff hours and occasionally a client. We will put the numbers together for your business, including what you are spending now, so the conversation stays about margin rather than megabytes.
Will I end up talking to an AI chatbot instead of a real person?
No, and we will put that in writing. We use technology to work smarter behind the scenes, but every Partner-facing conversation is with a real person who knows your business.
Trusted across industries
What our IT support Partners are saying
Aisha Kapoor
Practice Manager
Meridian Health Group
Daniel Ferris
Managing Partner
Ferris Whitlock LLP
Priya Shah
Head of Operations
Alderney Capital
Tom Whitfield
Operations Director
Barrow Steel Components
Grace Okafor
IT Lead
Northfield Retail Group
Marcus Ellery
Director
Ellery Chartered Advisers