Conditional access and MFA
Multi-factor authentication enforced properly, with access rules that react to device, location and risk rather than a blanket switch staff route around.
Microsoft 365
Managed Microsoft 365
Microsoft 365 is a monthly cost that should match what your team actually uses, and how well it is protected decides whether you can keep trading. We right-size the licences so you stop paying for seats nobody opens, close the gaps Microsoft leaves open, and back up the mail and files the business runs on. Your people stay productive, the monthly cost stays predictable, and hiring the next ten people does not mean buying ten more of everything.
Monthlylicence review so you stop paying for what nobody uses
30 minSLA response when something breaks in your tenant
Backed upmailboxes, SharePoint and OneDrive, because Microsoft does not
What this protects
Your Microsoft 365 bill, working for you
Microsoft 365 is how the business runs every day. Managed badly, it is money leaking out of the monthly bill and a security gap nobody has looked at.
Working capital and cash flow
Licences are a monthly cost, not a capital purchase. Paid at the right tier, that is predictable cash flow you can plan around instead of budget you have to find.
Productivity, and keeping good people
People who can find the file, join the meeting and sign in from anywhere get more done. Slow, awkward tools are one more reason a good member of staff looks elsewhere.
The gaps nobody has closed
MFA half-rolled-out, external sharing left open, mailboxes with no backup. We find them and close them before someone else does.
The licence you bought versus the one you need
Over-licensing is the quiet cost line in most Microsoft 365 bills. Businesses end up on Business Premium for everyone because it felt safer, then leave half the features untouched while warehouse staff and the shared info@ mailbox all sit on the top tier. A shared mailbox does not need a licence at all.
We audit who is on what, match it to what each person actually does, and move people down where the features go unopened. The saving is usually enough to fund the security work that was missing in the first place.
What managing a tenant actually involves
Joiner, mover, leaver
Accounts created, permissions changed and access revoked on the day, so ex-staff are not a standing risk.
Licence right-sizing
A monthly review of who holds what, reclaiming licences from leavers and downgrading tiers nobody uses.
Security baselines
The defaults Microsoft leaves conservative are tightened, and the risky settings are closed.
Tenant backup
Mailboxes, SharePoint, OneDrive and Teams protected separately, because Microsoft does not do this for you.
Governance and reporting
Clear records of admin roles, external sharing and guest access, so you know who can reach what.
The gaps we find most often
- Everyone is on the top licence tier, including people who only need email and a browser
- Multi-factor authentication is half-rolled-out, or switched off quietly for the managing director
- A former employee still has an active account six months after leaving
- External sharing is open to anyone, with no expiry and no record of what was shared
- Mailboxes and SharePoint sit with no backup, on the assumption Microsoft handles it
- Two or three departments administer their own users, so there are more global admins than there should be
What happens when we take over the tenant
We start with a read-only audit of licences, roles, sharing settings and sign-in logs, then give you a plain-English report of what we found. Nothing changes in the first week except the things that are actively unsafe.
From there we agree a staged plan: the security baseline first, then the licence tidy-up, then backup and governance. You approve each stage before we touch it.
Signs your tenant needs managing
- You are not certain how many licences you pay for, or who is using them
- Nobody can say which accounts hold global admin rights
- MFA is on for some people and off for others, with no pattern behind it
- You have no way to recover a mailbox Microsoft has already deleted
Questions we get asked about Managed Microsoft 365
No, and this is the assumption that catches most businesses out. Microsoft operates a shared-responsibility model: they keep the service running, but if a user deletes a mailbox or ransomware encrypts a SharePoint site, recovering it is your problem. That needs a separate backup product over the top.
Often, yes. Over-licensing is common: shared mailboxes on paid plans, whole teams holding features they never open. We audit the mix and move people to the right tier.
It is the set of rules that decides whether a sign-in is allowed, based on device, location, app and risk. Without it, a stolen password is usually enough to get in. With it, the same password from an unknown device is stopped.
Yes. We manage plenty of tenants on their own, alongside another provider handling the rest of the estate. We work to the boundaries you set.
No. Rolling monthly, like the rest of our agreements.
Not sure whether you need managed microsoft 365?
Book a free 60-minute health check. We will tell you what you actually need, including when the answer is nothing.