The network to the far room
Imaging and the front desk depend on cabling and wireless that reach everywhere. A dead point is a dead appointment.
Sectors
IT support for dental practices
A dental practice that cannot open its records or its imaging is a practice that cannot treat patients. Downtime means a full waiting room, a diary that has to be rebuilt, and patients who took time off work. We keep the systems behind the chair running, and help you hold the evidence an inspection asks for.
30 mincritical response, SLA backed
24/7monitoring and alerting
What this protects
Patient safety, and the diary that pays for the practice
Downtime in a dental practice is not an office problem. It is a clinical problem, and it lands on the day's list.
Patient safety
Records, medical history and imaging sit on the same systems. Losing access to them mid-appointment affects care, not only the schedule.
The day list
A stopped practice still has staff, rent and patients who booked time off. Recovery is measured in the appointments you did not deliver.
Inspection readiness
What your regulator inspects is the system behind the care. We build the controls and keep the records, so an inspection is a review rather than a rebuild.
Compliance
What we help you evidence
We cannot register a practice or assure its compliance, and we make no claim to. We put safe, reliable systems in place and keep the records that show what you did. What applies depends on the practice and on whether it holds an NHS contract.
CQC registration and the fundamental standards
Safe care, safe premises and reliable systems all connect to the technology underneath. We help you keep the systems and records that support those standards, without claiming to judge them for you.
UK GDPR and patient data
Patient records are sensitive personal data. Access control, retention and a documented breach process all matter, and each is a technical question before it is a legal one.
Access control and audit
Who opened which record, and when. Named accounts and recorded access turn a policy statement into something you can actually demonstrate.
Data Security and Protection Toolkit
Where an NHS contract or patient-data access puts the DSPT in scope, we help you gather the evidence it asks for. We do not hold DSPT accreditation ourselves, and we will not pretend otherwise.
Proactive IT Experts is not a compliance consultancy and does not provide legal or regulatory advice. We put the technical controls in place and help you assemble the evidence. Meeting your regulatory obligations remains the responsibility of your firm.
The technology behind the chair
A modern practice runs practice management software, digital radiography and sometimes an intraoral scanner, plus the email and diary that hold it together. Many of these were installed at different times by different people, and the joins between them are where trouble starts.
Imaging is unforgiving. It is bandwidth-heavy, it depends on a working network to the far room, and when it stops the clinician is standing in front of a patient with nothing to look at.
Where a practice is exposed
Backup that actually restores
Patient records and images need a tested backup. An untested one is a hope, and an inspection does not accept hopes.
Access when staff change
Associates, locums and reception move through a practice constantly. Access granted and not closed is the classic quiet breach.
What we put in place for a practice
- A network that reaches every surgery, with no dead spots for imaging
- Backups that are restored on a schedule, so recovery is proven
- Multi-factor authentication on records, email and remote access
- Access that is closed the day an associate or locum leaves
- Monitoring that catches a failing disk before a list starts
- Round-the-clock cover, because a practice that opens at eight cannot wait until nine
Keeping disruption away from the surgery
Most of our work happens before the first appointment or after the last one. We plan changes around your list, not ours, and we tell you before we connect. A practice is a poor place for a surprise.
When something critical does fail, the response is thirty minutes and it is covered round the clock. The aim is always to get you treating patients again, then to work out why it happened.
A care setting is a care setting
Before dentistry, our most demanding continuity project was Sandy Court, a complex care facility where we built a fully redundant network, a wireless phone system, a lift video intercom and 3.5km of Cat 6, with no single point of failure.
That discipline, designing so that no one failure can stop care, is the same discipline a practice needs. It suits a clinical setting far better than ordinary office IT.
Why named engineers, not a call queue
A practice manager does not have time to explain the setup to a different person every time something breaks. Two named engineers and an account manager learn your practice, your software and your list.
It also means the advice is grounded. Whether your backup would survive ransomware, whether the wireless will really cover a new surgery, or whether an imaging suite will strain the network are questions we can answer before you buy, not after.
Questions we get asked about dental
Yes. We support the common practice management and imaging systems, the network they sit on, and the Microsoft 365 around them. Imaging needs a network that reaches every surgery, which is usually where we start.
No, and nobody should promise that. We put safe, reliable systems in place and keep the records that support them, so an inspection finds evidence rather than gaps.
Only where an NHS contract or patient-data access puts it in scope. If it applies to you, we help gather the evidence. It is firm-specific, and we will tell you plainly whether it applies.
Critical issues get a 30-minute response and round-the-clock cover. Tested backups and monitoring mean most failures are caught before the list starts.
No. Rolling monthly agreements, no multi-year lock-in and no exit fees. We would rather keep the work by doing it well.
Not sure what your sector actually requires of you?
Bring us the questionnaire, the audit finding or the tender requirement. We will tell you what is already covered, what is not, and what it would take. That conversation is free and it is 60 minutes.