Coverage where it matters
Access points placed for the rooms people actually call from, checked rather than assumed.
Unified Comms & Telco
Business Wi-Fi Calling
A call that stutters is unusable in a way a slow email never is, and the Wi-Fi is usually the reason. Wi-Fi calling puts voice on the same wireless network as everything else, which is a bargain when the network is designed for it and a daily frustration when it is not.
What this protects
Calls that hold up where the mobile signal does not
A dropped call mid-sentence costs you the conversation, and often the customer. Voice is the least forgiving traffic your network carries.
Coverage where people actually call
Access points placed for the rooms calls are made from, checked rather than assumed.
Voice prioritised
Calls take priority over bulk traffic, so a large download does not wreck the call next door.
Measured, not guessed
We test coverage and call quality, because "seems fine" is not a measurement.
Why Wi-Fi calls sound bad, and how to fix it
A file transfer that stutters is annoying. A call that stutters is unusable. Voice needs steady delivery, so packet loss and jitter matter more than headline speed, and the wireless network is usually where the trouble starts.
The cause is normally the Wi-Fi rather than the phone. Weak coverage in the corner office, one access point carrying forty devices, or a guest network sharing airtime with the phones. Fix the network and the calls largely fix themselves.
What makes Wi-Fi calling hold up
Voice over Wi-Fi
Mobiles and softphones making calls over Wi-Fi in buildings where mobile signal is poor or absent.
Voice prioritised
Voice traffic prioritised over bulk traffic, so a large download does not wreck the call next door.
Segregated devices
Guests and staff devices kept apart, so visitor traffic cannot degrade business calls.
Measured, not guessed
We test coverage and call quality, because "seems fine" is not a measurement.
Roaming that holds
Mobiles handed between access points without dropping the call mid-sentence.
Symptoms of a network that cannot carry voice
- Calls break up in one particular corner of the building and nowhere else
- Quality drops whenever a colleague starts a large upload or backup
- Mobile signal is one bar indoors, so Wi-Fi calling is the only option
- Guests and staff share the same network and the same airtime
- Exactly one access point covering an entire floor plan
- Softphone calls are fine at the desk but unusable in the meeting room
Questions we get asked about Business Wi-Fi Calling
They are related. VoIP is calling over an internet connection; Wi-Fi calling specifically uses the wireless network, from a mobile or a softphone. Both depend on the underlying network being good enough.
That is roaming. The device is not handing between access points cleanly, so the call breaks. With proper access point placement and configuration it should hold.
It can reduce reliance on a strong mobile signal and let you lean on cheaper data, but it is not a licence to cancel mobile contracts entirely. It is about coverage and reliability more than a headline saving.
Then we will confirm it rather than sell you more kit. A coverage test tells us plainly whether there is a problem worth solving.
You can offer guest Wi-Fi calling separately, but it is usually better to keep guest and business traffic apart so visitors cannot affect call quality.
Not sure whether you need business wi-fi calling?
Book a free 60-minute health check. We will tell you what you actually need, including when the answer is nothing.