The questions we get asked most, answered properly

No. Most of our Partners are on a rolling monthly agreement, no multi-year small print, no hostage situations. We would rather win your business every month than lock you in and hope you do not notice.

Critical issues are covered round the clock. Your server does not know what time it is, so neither do we.

Thirty minutes for critical issues, guaranteed by SLA rather than aspiration. And you will be talking to the engineer actually fixing it, not working your way up a phone menu.

Usually not. We start with a free health check to see what you already have, then work with it. If something genuinely does need replacing, we will explain why in plain English before we touch anything.

Ideally you should not notice much at all. We plan onboarding around your business rather than our diary, so the handover happens quietly in the background while everyone else carries on. Nothing goes live until you are happy.

Not at all. Most of our Partners could not tell you what a server rack looks like. Our job is to translate the jargon into plain English so you know what you are paying for.

Yes. Whether you are spread across three offices or half your team works from the kitchen table, support works the same way. We have nine offices of our own, so we know the drill.

You will be told, rather than having to ask. We run backups on a schedule, test restores and report the result back to you. Most businesses only discover their backups were incomplete at the moment they need them, which is the worst possible time to find out.

By comparing it with the alternative. An unplanned outage costs trading time, staff hours and occasionally a client. We will put the numbers together for your business, including what you are spending now, so the conversation stays about margin rather than megabytes.

No, and we will put that in writing. We use technology to work smarter behind the scenes, but every Partner-facing conversation is with a real person who knows your business.