No Call Queue
A named technical contact and account manager for every Partner, reached directly. No hand-offs, no hold music, no chatbot pretending to care, just a real person who already knows your setup.
About Us
An IT company built by business people, staffed by engineers
Proactive IT Experts is part of Proactive Technology Group Ltd, headquartered in Shildon, County Durham, alongside our sister businesses Proactive Telecom and Proactive PSA.
9UK offices, one team
ShildonCounty Durham, where we started
Where the name comes from
Proactive IT Experts is part of Proactive Technology Group, headquartered in County Durham, alongside our sister businesses Proactive Telecom and Proactive PSA. We did think about calling ourselves Reactive IT, then remembered that is basically every other provider already. We would rather catch the problem before it costs you a Monday morning.
That idea comes straight from our founder and managing director, Laurie Guthrie, and it has stuck with us as we have grown into offices right across the UK. The four things below are not laminated and stuck to a wall somewhere. They are what actually happens when you ring us.
The name is not marketing. It is the whole argument. Most IT providers are reactive by structure: you have a problem, you raise a ticket, they respond. By the time anyone responds, the damage is done. We would rather spend the time in advance.
What we actually promise
Compliance by Default
Security and compliance are built in from the start, not bolted on afterwards like an afterthought wearing a hi-vis vest. It is the difference between passing an audit and having to explain why you did not.
Accountability
Plain English explanations with no jargon tax. Invoices with no surprises hiding in the small print. And if you are ever unhappy, a direct line to your account manager or, if it comes to it, our managing director.
Shared Success
Your goals become our goals. We would rather celebrate your wins than brag about our response times, though we will still mention those now and then.
Nine offices, one standard
We have staffed offices across the UK rather than a single head office with a national phone number. That matters for one practical reason: when something needs a person on site, the person is genuinely nearby.
It also means the engineer who knows your environment tends to be the same engineer who turns up when something goes wrong. Continuity is underrated and it is the single most common thing businesses tell us their last provider got wrong.
How we are different, in practice
- You get two named engineers and an account manager, not a ticket queue
- Rolling monthly agreements, with no multi-year lock-in and no exit fees
- Compliance evidence accumulates as a by-product of running things properly
- We will tell you when you do not need to buy something
- If you are unhappy, there is a direct line to the managing director
Come and see whether we are a fit
A free 60-minute health check, a written summary, and no obligation to take it further.